I
immediately said. "Brenda, you gotta' try my guys. I use them,
my brother uses them and my mom uses them. I have used them for about
14 or 15 years now, and they are absolutely wonderful. Do you remember
when I went to Huntsville (Alabama) this summer? The a/c went out and
my son called to say that they were sweltering (all the bedrooms are
upstairs). I called Kennedy and explained that I was out of town and
the kids couldn't stay in the house because of the heat. They sent someone
over and performed the repairs and said that I could pay them when I
returned. When I got back to town I drove over to pay them and Mandy
asked why I didn't just drop the payment in the mail. 'You didn't have
to make a special trip for this' was what she said."
Well,
as Brenda and I talked, I remembered the time my furnace went out in
the dead of winter and you guys came in and replaced it and told me
that we would work out the payment details later. I remembered that,
when I had the old unit and the guy would come to perform my maintenance,
he would always shake his head (we figured up the old unit was about
32 years old when we retired it) and say, "Are you still running
this old thing? I guess I am going to have to take extra time and care
with this one ... make sure I check out everything because otherwise
you are not going to make it through the summer with it."
Not
just when things went well but, the one time I had a complaint, Kennedy's
immediately took care of it.
As
she and I were talking, I thought that it only fitting to share with
the person who owns the company the same things that I was sharing with
my co-worker. I believe that every company has a corporate personality
usually driven by the owner or the person who runs the company. I want
you to know what a wonderful job your company is doing, from the people
who answer your phone to the service people who come out. I don't think
I have ever placed my trust in a company and had it rewarded like I
have when doing business with Kennedy. Thank you so much for being a
company that exemplifies integrity, customer service and compassion.
I am pleased to do business with you. — Jerrilyn
I
wanted to tell you how much I appreciate the service I received recently
in my purchase and installation of a new furnace in my home.
First
off, Terry was awesome. He was so helpful in explaining the products
in a language I would understand. He is very knowledgeable, and a great
salesman. He set up an appointment at
my convenience to go over the order, kept me informed of the schedule
of installation (which was the next day) and followed up afterwards.
Wow ! What service.
Your
installation crew did an excellent job. If I hadn't let them in the
door I wouldn't have known they had been there except that I came home
to warmth. That was wonderful since this was done on November 30, the
day it turned really cold.
I
really appreciate Terry making a "not so pleasant surprise"
of needing a unit as painless as it was. I initially called another
company to have my unit checked out because of a humming noise, thinking
it was some kind of relay switch. I was told there was a hole in my
heat exchanger and the serviceman
disconnected my furnace. I called Kennedy and also did lots of research
on the internet as well as consulting suppliers I knew personally. As
a result, I felt I was getting the best deal for the money with Kennedy.
The deal closer for me was the financing with Lennox — nobody else
offered that — and the timeliness of restoring my heat.
All
my co-workers knew of my situation and also my singing your company's
praises in how quickly and efficiently your people took care of my problem.
I will happily recommend Kennedy to my
friends and acquaintances.
Thank
you so much for the great service. — Lauren W.
Thanks
to all involved for the quick response to my heating needs. Terry was
very quick to get the ball rolling when our old unit bit the dust. I
appreciate his attentiveness to our needs and expediting my order as
quickly as possible.
I've
had about eight years in commercial sheet metal and insulation experience
and know a little about how a job is supposed to be run. So I know the
difference when corners are being cut to rush the job. In my totally
honest evaluation of your crew who came out on my job, no corners were
cut and my approval was sought for any changes to the unit installation
before it was done. This is a job well done, and my hat is off to Donnie
and Richard.
You
have two good employees whom I feel are an asset to your company —
and not to forget Terry for his courteous sales practice. — Steve
F.
Shawn
and Matt were very professional, polite and friendly. They know what
they are doing, and I appreciate the work they did. — Ms. Sherrill
Thank
you for the recent experience I had with your company.
It
started with a cheerful, pleasant person answering the phone while making
the appointment.
My
pleasant experience continued with a factual and honest summation and
presentation. A thorough and fundamental understanding of my building,
my necessity, and my choices were well presented and attentively explained.
The
wonderful experience continued with the polite, courteous,and well-informed
installation personnel who came to the house.
In
short, it was my pleasure to do business with your company, and you
should be proud of everyone whom you have representing you. I would
not hesitate to recommend your company to anyone in need of this type
of service.
Sadly,
I feel that service of this caliber is quickly disappearing from our
landscape. Thank you for this rare and pleasing experience. —
Spencer
The
heat worked great over the weekend. It felt like what we expected when
we built the house but never got. There has always been a "chill
in the air" during winter in our house — until now. We can
tell a huge difference! Thanks — we will certainly recommend you.
— Randy
We
got our first "hot weather" electric bill for the month of
July and it was only $151, about $30 less than it would have been with
the old units. Our June bill was only $88 and that would usually be
about $120.
We
sure do like the comfort, and we love that programmable thermostat.
Also,
we are very amazed at how quiet the inside and outside units are. I
have to open the closet door to see if the unit is running sometimes,
and you can't tell if the condenser is running outside until you get
within about 10 feet. You can hear my neighbors' condensers running
clear across the creek or about 100 yards away.
The
first thing we noticed about the filter was that we don't seem to have
as much dust on the furniture or floors. When the sun shines through
the window, you don't see any dust particles in the air. I have not
had asthma in the main house since the unit was installed except for
one time when we burned some food, but I always get asthma around anything
that is burning or smoking.
It
seems that the UV light has some effect. The house doesn't have that
musty smell anymore. It seems to get rid of cooking odors very fast.
We've tried it "on" and "off", and you can definitely
tell a difference. — Steve and Paula H.
The
new system is working great — 10 degrees cooler and a $100 lower
Entergy bill! Thank you! — Dave L.
Our
energy bills are so low, we feel like we're stealing. — Mrs.
Thompson
The
new Carrier system has been installed for about 15 months now and I
wanted to tell you the good news. Prior to the installation, I had severe
asthma. I could not go more than a few hours at home without using my
inhaler. Funny thing was, I never had asthma at work.
Since
about last Thanksgiving, my asthma has completely gone away after years
of having it.
I
used to sneeze every morning for five minutes, but now I rarely sneeze.
We still have kitties in the house, too.
I
replaced my filter at 12 months, but it did not look very dirty.
I
keep my condenser fins rinsed out with the garden hose and I keep all
of the leaves cleaned out of the bottom pan of the condenser. I turn
off the breaker before crawling inside. — Steve H.
(Note:
We are reporting one customer's results — we are not stating
that your asthma will disappear if you purchase a Carrier system, although
the HVAC industry can prove that airborne pollutants and particles will
be greatly reduced in your home with a UV light and good filtration
system.)
Jimmy,
we certainly appreciate the excellent quality of work performed by you,
Mike, Danny, and David. — Jim J.
I
want to express my appreciation to the staff for the professional way
you solved my ac problems July 25-27. My compliments to the team of
Josh and Jason, who worked long and hard and productively.—
Ann B.
I
wanted to tell you what a pleasure it was to have David and Toby around
for a week. They did a wonderful job and were so nice to have around.
— Madalyn J.
I
appreciated the courteous and professional manner of all of your employees
that I dealt with for my new furnace installation. From the man who
did the initial check to the men who did the install, they were all
great. Thanks. — Mrs. Crowson
We
had to have a Sunday service call, and I've never seen a nicer young
man than Don. Today we had two more of your men, and they were just
as nice. P.S. Kennedy Air Conditioning was well represented today —
another one of your trucks was across the street. — Martha
L.
| Ms.
Matlock sent us this unsolicited comparison of her electric and
gas bills last year, as well as before, during and after installation
this year. (Results vary from customer to customer.) |
|
|
Call
us for a list of references.
